Stand alone ice maker quit working

James February 14, 2012

I am sorry to hear about the difficulties you are having with your Stand Alone Ice Maker. I did some research for you at Manage My Life and found this expert response that may shed some llght on the problem. I have attached the link below. Please provide the expert the model # for the best possible answer. Click on the grey reply box below to do so. Continue this existing thread. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices. I hope these links help out.

Eric February 14, 2012

Kenmore model # 6.89482998

Scott D EXPERT February 15, 2012

Thank you for your question. Yes, a broken wire on the grid can cause it to stop making ice. This is because the grid will not cut the ice now and when another sheet of ice is ready to drop, there is no place for it to go. The ice sheet will now, normally be half on the grid and half on the evaporator. This will cause the water that flows over the evaporator, to overflow into the bin and not only melt the ice in the bin but the reservoir will also run out of water. If there is no water in the reservoir, ice production will stop. In this case, it's recommended to replace the complete grid assembly # 2313637. You can follow the procedure to replace the grid, from the information you have already received. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

Lisa Ramos March 30, 2012

WARNING.....before you have SEARS to your home for repair/service you might want to reconsider after reading my post. BE AWARE OF FLAT RATE FEES! My ice maker on my Kenmore Refrig./Freezer stopped producing ice. I phoned for service and was explained about the $65.OO fee "just to come out" to diagnose the problem, which I was ok with. Upon arrival the service tech had it diagnosed in under 5 min. , which turned out to be the Module. I was given a price for a new vs rebuilt, which was alarming to say the least! $158.87 for a REBUILT module. I then asked the fee for installation....alarming as well. $217.75 (this included the tax AND the 65.00 service fee). I quickly did the math and realized it was $152.75 to install. At this point I asked the tech how long the job was going to take for this amount of money.....he LAUGHED and never appropriately answered my question and ultimately was my fault for not pursuing for the correct answer !!! After authorizing the job to be done, the tech went to his van for the part.....had the broken Module out and the "rebuilt" one installed in LESS than 10 MINUTES!!!! Total time involved, including diagnosis was UNDER 15 min. for a total bill of $376.62. With all said...we were grossly overcharged for services and after calling and emailing many different contacts, we were reimbursed for the $65.00 service fee and were explained about their "FLAT RATE FEE"...based on the JOB...NOT THE TIME!!!LOL Charging $152.75 for 10 minutes....SHAME ON YOU SEARS. We will never purchase another SEARS product again and others should think twice before utilizing their services. Your best bet....call a local repair service!

Scott D EXPERT April 02, 2012

Hello Lisa Ramos. Thanks for that heads up on the current service pricing. Sears recently changed their flat rate pricing policies. They used to charge $130 for a trip and the labor to fix the problem. The current pricing structure for labor begins with a diagnostic trip of $65 to $75 in most areas. That initial trip fee can vary based on the geographic region and the type of appliance being repaired. For that initial trip fee, the appliance will be diagnosed and you will receive an estimate for the repair that includes parts and labor. The labor fee is not based on the time that the repair will take. It is based on the job that will be performed. I apologize for the Sears Technician laughing about the amount of time that the repair would take. That was inappropriate. I agree that you should be careful when scheduling service by Sears or any other service provider. If you are confident in your ability to perform minor repairs, I recommend that you visit our Manage My Life website and try to get some troubleshooting/repair advice before calling a technician. We always try to help you fix an appliance problem yourself when possible. We have a good success rate with most ice maker problems. There are times when a service technician is necessary. I am sad to hear that you will no longer be our customer. I hope that one day we can turn that situation around. If you ever need more help with an appliance, please allow us to help you through this website. We are always standing by to assist you. By the way, we will help you with any appliance, even if you did not buy it at Sears. Thanks.

Lindsay S EXPERT April 11, 2012

Lisa Ramos: A customer support representative has made multiple attempts to contact you at the email address you used to register for this site. We would very much like to resolve your complaint about your experience. Please let us know if there is a better way to get in touch with you.

Lisa Ramos April 11, 2012

LINDSAY: Ironically I did not receive ONE email from a SEARS representative regarding this complaint asking to resolve this matter. I did however, receive several emails asking if "my question had been answered" and I replied to "survey" questions asking "how the service was on this site" and again explained my disappointment. I also responded to a survey call after my Service appt. and explained to them how disappointed I was. I find it puzzling that you responded saying a customer support representative has made multiple attempts. I believe I have made MULTIPLE attempts, but SEARS did not seem interested in a resolution, even after I explained to them of my intent to post my experience on this site. I would be happy to speak to you regarding this dispute. If you look up my acct. under LISA RAMOS, you should have my contact numbers and in fact, this info should have been available to you if I was NOT responding to your emails!!!! If you can not locate this info, the claim number is #5898187. Hope to hear from you soon.

Lisa Ramos April 14, 2012

Today is April 14th...still have not heard a word from a Customer Service Representative and my email is working just fine!!! LOL SEARS.....who are you trying to fool? Your comment above was made as an attempt to pursue customers that you have tried to reach me. This is NOT the case.........