My Kenmore Series 70 washer heavy duty, super capacity plus, 2 speed motor w/4 speed combinations will fill with water then when it gets to the wash cycle it makes a loud kind of grinding noise, won't agitate or spin. I have advanced it to other cycles (spin, rinse) on any of the wash types (regular wash, perm press, etc) and it continues to make noise and won't do anything. The model # is 110.24732300, SER: CR5061349, TYPE: 111. Amps 10.0, volts: 120, hz 60. It's roughly 3 years old. PLEASE help!
I'm sorry to hear that you are having some difficulties with your washer . I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links provided assist you.
Thank you for your question and I understand your concern.Based on your symptom and details it sounds like it may have a broken motor coupler. The motor coupler connects the motor to the gear case and when it breaks the washer motor will run but it will not agitate or spin and only drain. I recommend accessing and inspecting the motor coupler located between the back of the motor and the gear case. I added a YouTube video showing how access and replace the motor coupler .The part number of the motor coupler is #285753A which can be ordered from SearsPartsDirect if needed.Check the motor coupler and if I may be of further assistance as more details become available, please reply to this post.If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .
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