My HE3 washer won't spin or drain the water out and it displays an F02 code.
If the washer will not drain then it won't try to spin.The image below contains the instructions to access and check the drain pump. The first thing to try is to check the pump for obstructions. You can remove the filter and clean it out. The pump can be blocked or it may be bad. Remove the filter and check for debris preventing the pump from working. Use a small shallow pan or heavy towel to catch the water that leaks when the filter is removed. If the filter is clean then the pump is most likely the cause of the not draining problem. If you have a volt/ohm meter you can ohm the pump out or check voltage to the drain pump. Use caution checking voltage to the pump. The wires must be left on the pump to check voltage. I hope this information helps to resolve this problem but submit another question with any additional details for further assistance.
Hello Fred M., Thanks so much for the above help. I have a Kenmore Elite he3 washer that is 8 1/2 years old and the f 2 code came up and we just thought its old well get a new one. I googled my washer to find out the capacity so we could get the same size and happened upon this site. My large item filter was almost completely plugged. I didn't even know it had a cleanable filter and as a bonus I found the code book inside this cavity. God Bless you you saved us $900. Sears and you Fred are the best!
Checking the pump connections for continuity is a good idea. A further possible cause of slow draining is debris trapped round the ball of the 'Eco-valve' page 3-10 of the manual in the following link refers: - https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/eab852a13fbc842085256aa200643dd6/$FILE/Duet%20Job%20Aid.pdf,,,,,Your machine is manufacturd by Whirlpool and is essentially a re-badged 'Duet'. To avoid the 'mess' when removing the filter cover try connecting the suction hose of a wetvac to the discharge hose of the washer and sucking the water out. This will not work if the drain system is totally blocked. The link below details a similar problem and is eventual cure, I think. Good luck.
Ready to buy what you need?Shop now
Still have questions?Ask us
Need expert repair service?Schedule now
“This is a great place to go for advice, especially if you're low on funds and you could resolve the problem before calling and paying a service call, if it's an easy fix. I'm glad you are there for me.”