Customer

Maestro

February 11, 2008

How come the garage door goes down if I hold the wall button, but will go up with one touch?

My garage door opener goes down only if I hold the wall button, but will go up with one touch. Lights on opener flash and the red sensor light flashes even if nothing is in the way. I need the manual also to troubleshoot my problem.

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Expert

Maestro

expert EXPERT February 11, 2008


It sounds like the Safety Sensors are not aligned or reading signals from each other. It could also be that one of the sensors has no power or has failed.

You can find your manual at Manage My Home using the number off the overhead opener itself that starts with a "139" and the instructions in the link below. There is troubleshooting information in your manual and there is additional information in the other links below that might also help.

 

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This is a great place to go for advice, especially if you're low on funds and you could resolve the problem before calling and paying a service call, if it's an easy fix. I'm glad you are there for me.

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