Please provide more info that describes the nature of your problem, including model number (if applicable).
I am sorry but it is difficult to provide much useful information on just the description in your question. I have included some links with information that might be of help.
If not, please submit a more detail explanation of the situation with a complete model number and we will do our best to assist. Since we cannot see the product ourselves, details such as how far the door moves, whether the lights come on or flash, if the door just stops of if it reverses direction, when the issue began, if it happens all the time, any difference using the remotes or the wall switch, and so on, will all help us pin point what might be going on and provide you with more helpful advice.
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